Terms & conditions

Terms and conditions

General information

Pedestal ApS
Ib Spang Olsens Gade 12
8200 Aarhus N
Denmark
VAT no.: DK34472793
Phone: +45 70 60 55 03
E-mail: hello@pedestal.com

Prices

All prices are in euros and include VAT. We reserve the right to correct errors regarding sold-out items as well as printing, programming and typing errors.

Payment

We accept Visa, Mastercard, PayPal and Klarna, as well as a range of local payment methods such as iDEAL, Bancontact, MobilePay, BLIK, MB WAY, Bizum, Satispay and TWINT, depending on the country you order from. The methods available to you are shown at checkout.

Card payments are reserved when you place your order and charged when your order ships. Some local payment methods charge the amount at the time of ordering.

Delivery

Order before 14:00 (CET) on weekdays and your order ships the same day. Otherwise, we aim to ship the next working day.

Standard delivery to EU countries costs 15 EUR and is free on orders of 300 EUR or more. Delivery costs for other destinations are shown at checkout. Delivery times and the full list of countries we deliver to can be found on our Shipping page.

Risk of split shipments: orders containing multiple products may be shipped in separate shipments with up to a 2-day interval.

For certain items, special delivery terms apply. The conditions will be stated specifically prior to purchase.

Receipt of goods

We encourage you not to take the product out of its original packaging until you are sure that the product's colour, quality and material meet your expectations.

Should you unexpectedly wish to return the product, we draw your attention to an expected decrease in value if the product has been used and/or taken out of the original packaging. Therefore, it is always in your best interest not to assemble the TV stand and mount your TV on it if you are unsure whether you want to keep the product.

Unclaimed and rejected packages

If we receive an undelivered or rejected package without having received a clear notification beforehand, you will be contacted by our customer service.

If you do not pick up your package or reject receipt, an automatic refund will be made for your purchase, excluding payment for return shipping and handling, equivalent to 25 EUR.

If you regret your purchase, we therefore advise you to receive the package and subsequently send it back in accordance with our return policy.

Customs and VAT

On deliveries within the EU, you do not pay additional customs duty or VAT. Our prices already include the VAT rate of the EU country the order is sent to. On deliveries outside the EU, we ship DDP (Delivered Duty Paid): Pedestal covers all customs duties and import VAT, so there is nothing extra to pay on delivery and your package will not be held at customs for payment. The price you see at checkout is the final price.

Warranty

Products purchased via our website are covered by a 2-year warranty. This does not limit your statutory rights as a consumer.

If you have received a faulty item, we will offer a replacement of the item or a refund of your purchase. If you make a claim within the 2-year warranty period and we accept the claim, we will offer you a replacement with free shipping. Otherwise, you can have the item repaired, exchanged, the money returned or a reduction in the price, depending on the specific situation. We will refund your shipping costs for returning the faulty item.

If you have received the wrong item(s), we will pay for the return of the product and send you the correct product.

If the item is out of stock, we will refund the price of the item.

Return

You have 30 days from the day you receive the product to return it.

If you wish to return an item, please send the package to our address:

Pedestal ApS
Gamma 8
8382 Hinnerup
Denmark

If you choose a refund, you cover the cost of returning the item. Exchanges and gift cards are returned free of charge.

Packages sent cash on delivery or without direct delivery will not be accepted. If a return package is sent to a parcel shop or post office, it will not be collected by us and will be sent back to you within 30 days. You can then resend it directly to our address. As the 30-day return period will have been exceeded in this case, please contact us before sending the return again.

How to return

The easiest way to return is our return portal: Pedestal Return Portal. You can also return via a shipping company of your choice. The step-by-step guide and the return form are on our Returns page.

Return packaging

Items must be returned in their original packaging. Missing original packaging may result in a reduction in the refund amount.

Please ensure the item is securely packed for transit: use the original packaging as received, with the item properly secured, and make sure there are no loose items in the box that could scratch or damage the product.

You are responsible for the package until we receive it. We recommend keeping your postal receipt and tracking number in case of shipping damage.

Condition of the item upon return

You are responsible for any decrease in the value of the goods resulting from handling beyond what is necessary to determine the nature, characteristics and functionality of the item.

If the product is damaged to the extent that it can only be partially resold, a reduction in value will be deducted from your refund. If the product can no longer be resold, no refund will be issued.

Refund

If you return your entire order, we will refund the purchase price including the original delivery costs at the rate of our cheapest standard delivery. If you chose a more expensive delivery method, only the amount corresponding to standard delivery will be refunded.

If you return only part of your order, delivery costs will not be refunded.

Any decrease in value for which you are responsible will be deducted from the refund amount.

Your refund will be processed within 14 days of us receiving the item, via the same payment method used for your original purchase. We reserve the right to withhold the refund until we have received the returned item(s), unless you provide proof of dispatch.

Exchange

You can exchange an item for a different colour, size or model via our return portal. Exchanges and gift cards are returned free of charge: we cover the return shipping and send your replacement free of charge. See our Returns page for details.

Pre-order

It is possible to pre-order selected items on our website. It will appear on the product if the item is a pre-order item.

When you pre-order an item, we do not withdraw the amount until we ship. We simply reserve the amount on your payment card until the item is ready for dispatch. When the item has been shipped, you will receive a notification.

NOTE: If you purchase a pre-order item together with items that are already in stock, we will ship the order together when the last item is in stock.

Privacy policy

For you to enter into an agreement with us and shop on our website, we need the following information about you: name, address, phone number, e-mail address and information about the item(s) you bought.

We process your personal information in order to deliver the item(s) to you and to handle enquiries regarding your purchase. The processing takes place in accordance with our privacy policy, where you can read more about how your information is processed, when it is deleted and what rights you have.

Complaints

If you have a complaint about a product bought in our webshop, please contact us at hello@pedestal.com so that we can find a solution together.

If we cannot reach a solution, you can submit your complaint to the consumer complaints body in your country of residence. For consumers in Denmark this is the Danish Consumer Complaints Board (Center for Klageløsning / Forbrugerklagenævnet), Nævnenes Hus, Toldboden 2, 8800 Viborg, naevneneshus.dk.