Pedestal – Chatbot FAQ

Product questions

Product specifications

TV stands — dimensions, weight & packaging

Mounts, shelves & accessories — dimensions

Fit & compatibility

Will my TV fit a Pedestal stand?

How large / small can my TV be?

Is the recommended screen size a limit? My TV is bigger than the recommended range — does it still fit?

Which stand fits a TV larger than 75" (e.g. 77")?

Is the TV size the screen or the whole TV?

Which Moon stand should I choose for my TV size?

Which stand works for a small TV (32–39")?

How high off the floor will my TV sit?

Can I adjust the height of a Pedestal stand?

How do I find / measure my VESA size?

Is Samsung The Frame compatible?

What if my TV doesn't fit?

Can I mount a soundbar (e.g. Sonos Arc, Sonos Beam, Bang & Olufsen Beosound Stage)?

How heavy a soundbar can I mount, and are the screws included?

Can I mount a games console (PS5, Xbox, Nintendo Switch, Wii…)?

How do Mounts attach to the stand? Do they need screws?

Do all Mounts fit all stands?

Where do I mount my Apple TV, TV box or router?

Do you have photos of the stand with a TV like mine, and which stands can I preview in Pedestal Studio? Can I see the Rover, Bloom, Viva, Sway, Disco, Hopper or Straight Rollin' in Studio?

How do I use Pedestal Studio? How do I change the TV size in Studio?

Can I add a soundbar bracket in Pedestal Studio?

Which mounts can I add in Pedestal Studio? Can I add a mount for my PS5, Nintendo Switch or Apple TV?

Which shelf can I add in Pedestal Studio, and why doesn't the Moon PRO have one?

What power accessories can I add in Pedestal Studio?

Which wheels can I choose in Pedestal Studio?

Which TV sizes and colours can I preview for each stand in Pedestal Studio?

How big is the package — will it fit through a doorway / in my car?

Assembly, mounting & weight

How do I assemble the stand, and what tools do I need?

What's included when I buy a stand? Is cable management included?

The bolts don't fit / the back of my TV is uneven.

Should I mount my TV using all the bolts?

How do I mount the Box Mount / attach the velcro?

How does the Hook Mount attach — does it come with a screw?

What VESA screws does the Viva use for smaller screens?

There isn't room for accessories or a mount behind my TV — what do I do?

How much weight can a stand or shelf hold?

Wheels, shelves & colours

Do wheeled stands come with wheels, or are wheels an extra? Do I have to fit the wheels myself?

Can I add wheels to my stand afterwards?

I want a stand without wheels — which do you recommend?

Can I lock the wheels, and are they floor-safe? Will the wheels scratch or mark my floor? Are they safe on wood, parquet, vinyl or tiles?

Do the wheels work on carpet?

Which stands can I add a shelf to, and how much can it hold?

How wide is the shelf? What are the shelf dimensions?

Will my power strip fit inside the Cable House or Cable Villa?

How far apart are the wheels? What footprint does the stand need on the floor?

I have a large TV — will a shelf or soundbar still fit underneath?

Which colours are available, and can I see them combined?

What's the difference between the colours Pearl and Mushroom?

Which colour is most popular?

Can I get a custom colour?

Accessories, cables & spare parts

What accessories do you recommend? I want a clean setup with no visible cables and no clutter.

I've lost the VESA brackets / mounting rails — can I buy them as a spare part?

Can I buy the Power Base magnetic plate separately?

Do I need the Hook Mount to use the Cable Bagel?

Is the Cable Bagel magnetic?

Why does Box Mount show "from 150" but a colour costs 375?

Can I combine the power products (e.g. plug a Power Bar or Plug-in Lamp into a Power Split)?

Does your Power Cable fit my TV?

Does the Power Cable come in colours (e.g. red)?

Do you sell LAN cables (in colours)?

Choosing & using your stand

What's the difference between your models / which should I choose?

Are the stands stable — even with small children?

Can the stands be kept outdoors?

Is it easy to move a stand?

Will the stand fit through my doorway when I move it between rooms?

How far from the wall does the stand sit? How much space do I need behind it?

How do I clean and care for my Pedestal, and what if I notice rust?

My stand leans back slightly — is that normal?

Customer-service questions

Shipping & delivery

What does shipping cost, and when will my order arrive?

Do I have to pay customs or import VAT (e.g. Switzerland, Norway)?

Something is missing / I received a wrong or damaged item.

Returns & orders

Can I return or exchange my order, and how?

What does return shipping cost? Do I pay for the return label?

Do you offer a warranty?

I bought my Pedestal from a dealer or another shop — how do returns and complaints work?

Can I change or cancel my order?

I haven't received my order confirmation — what should I do?

How do I get an invoice or receipt for my order?

Availability, dealers & business

A product is sold out — when will it be back in stock?

Is [product / colour / variant] coming soon?

Where can I see / buy the products in a physical store? Do you have dealers? Is there a shop near me where I can see a specific model, colour or finish?

Are your products sold on Amazon?

Can I buy without VAT as a business?

My discount code doesn't work / do you offer discount codes?

I'm ordering for a project or business — do you have trade options?

Which payment methods do you accept?

How does the e-gift card work?

Files, resources & contact

Can I get a 3D / CAD file of a product?

Can I talk to a human?